fccinc.org is a service of FCC Behavioral Health. Please read the About Us section on this website for more information.
FCC Privacy Policy
Your privacy is important to us. To better protect your privacy, this policy explains how we collect and use your personal information. Please see the full Privacy Practices (Español) and Disclaimer for further information that governs your use of this website. If you do not agree to all of the Terms and Conditions, Privacy Policy, and Disclaimer, you may not access or use this website. FCC Behavioral Health (FCC) may revise and update this Privacy Policy from time to time without notice. Your continued use of this website means you accept those changes.
Collection and Use of Personal Information
This website may provide you with the opportunity to voluntarily submit forms to request additional information about FCC Behavioral Health. In the course of these transactions, you may provide us with personal demographic information or possibly detailed medical information. FCC will use the information you provide solely to help FCC respond to your request. As part of researching or fulfilling your request, your information may be shared with other FCC employees or third parties including without limitation FCC customers and subcontractors.
FCC will not sell, rent, loan, trade, or lease any information collected on this website. However, please note that FCC may need to use this information within the FCC family of affiliated companies or with a third-party vendor or customer to perform administrative, technical, or other functions that help us provide service or information to you or to meet our customer requirements. We seek to hold third-party vendors to the same privacy practices as FCC, however, when you are transferred to or you otherwise visit a third-party website, the privacy policy, disclaimer, and other terms and conditions of that website will apply to your use of or visit to that website. FCC does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information or privacy policies posted on the websites we link to.
Except as noted above, FCC will not release individualized information obtained through this website to another party unless required to do so by government authorities, legal processes, or otherwise required by law.
Any personally identifiable information collected through this website is not stored on the website but will go to back office systems in the same manner that information from paper forms, submissions, and phone calls to customer service are currently handled. The information is used as defined herein. As a standard practice, as described below, we collect general statistical information on the content viewed, which is used to help us provide better service to you.
You have the right and ability to exit the FCC site at any time and not remain in active session. If you choose to remain in session on our site, you implicitly consent to this Privacy Policy and the Terms and Conditions and Disclaimer.
Collection and use of other information
Log Files
Log files are pieces of information that let us know how people are accessing FCC websites. Each time you go to a page on our websites, our server shows this page on your computer. When the page displays, we create a log file that tells us that someone visited the page. We do not collect any personally identifiable information about you in the log files. FCC uses log files to create aggregate reports of site activity. This means we take the information about our visitors and add it together to report on all pages of the site visited. We do share the reports of aggregate usage of our sites with our customers. To service you, if you sign in to a FCC secure website, FCC may collect, track, and securely transmit certain website data and activity to FCC back office systems, to allow you to securely access your personally identifiable information.
Email
Please note that individualized information transmitted via email correspondence between you and FCC—as opposed to transmission over FCC’s website—is not encrypted. As a result, like most, if not all, non-encrypted Internet email communications, such email correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about treatment or questions that would involve the communication of confidential/personal health information, please call your physician or other healthcare professional, FCC representative provided in your plan “Welcome Package” (or supervisor where applicable). All users of secure sign-in websites are required to use a user ID and password to further protect privacy. It is very important not to share with or give your user ID or password to anyone, and also give thought to any person(s) who may have access to your account.
You agree that any comments, suggestions, or other information sent to FCC by way of this site is provided without restriction or obligation on FCC and FCC will be free to use such information on an unrestricted basis. You also agree that the information submitted is at your own risk. FCC has no liability concerning any unauthorized access by third parties. You are responsible for whatever material you submit, and You, not FCC, have full responsibility for any submitted message, including its legality, reliability, appropriateness, originality, and copyright.
Electronic or hard copies of the information captured through this website system may be achieved or retained in FCC files or systems. Information from emails may be transcribed into other FCC systems such as a calls database.
Where sign-in is required to access a website, email addresses are collected as part of the registration process for the website. Email addresses are used to notify users of online activity related to the security and privacy of their accounts, such as requests to change a password or request to change an address. These email communications are necessary to protect the privacy and security of your account. Magellan does not sell, rent, lease, or give away user email addresses. FCC does not share your email information with third parties other than to provide service to you.
SMS Messaging Policy
At FCC Behavioral Health, we respect your privacy and are committed to safeguarding your personal information. This section outlines our practices regarding the collection, use, and protection of phone numbers for SMS messaging services.
Collection of Phone Numbers
We collect your phone number when you voluntarily provide it to us through:
- Online forms on our website.
- In-person or telephonic interactions with our staff.
- Registration for services or communication preferences.
By providing your phone number, you consent to receive SMS messages related to the services and programs offered by FCC Behavioral Health.
Use of SMS Messaging Services
FCC Behavioral Health uses SMS messaging for:
- Appointment reminders.
- Notifications about service updates or changes.
- Supportive messages or resources related to our behavioral health programs.
- Administrative communications (e.g., billing notifications).
We adhere to A2P 10DLC (Application-to-Person 10-Digit Long Code) standards, ensuring that all messages sent are compliant with applicable regulations and carrier guidelines.
Opt-In and Consent
You will only receive SMS messages from FCC Behavioral Health if you have explicitly opted in to receive them. Opting in typically occurs when:
- You check a consent box during registration.
- You verbally agree to SMS communication.
- You confirm your consent in response to an initial SMS message.
Opt-Out and Managing Preferences
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. You can also contact us directly to update your communication preferences.
Data Protection and Sharing
We protect your phone number and related data using industry-standard security measures. FCC Behavioral Health does not sell, rent, or share your phone number with third parties for marketing purposes. Phone numbers may only be shared with trusted service providers for the sole purpose of delivering SMS communications on our behalf.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. FCC Behavioral Health is not responsible for any charges incurred as a result of receiving SMS messages.
Security
FCC uses physical, electronic, and procedural safeguards to protect any personally identifiable data stored on its computers. Only authorized employees and third parties have access to the information you provide to FCC for providing service to you.
Linked Sites
FCC’s website has links to various other websites that we think might be useful or interesting to you. FCC, however, cannot be responsible for and does not endorse the privacy practices or the content of its linked websites. FCC urges you to review the privacy policies of any websites you visit once you leave FCC’s website. Links to various non-FCC websites do not constitute or imply endorsement by FCC of these websites, any products or services described on these sites, or any other material contained in them.
HIPAA
HIPAA is the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
HIPAA outlines strict guidelines to ensure the privacy and confidentiality of your PHI (personal health information, such as your name or medical information). These guidelines require that your PHI be used for purposes of treatment, payment, and health plan operations, and not for purposes unrelated to health care.
The policy is subject to change
FCC is always looking to offer expanded features and functions that make health care more efficient and accessible for their users. As additional features and functions are added, this privacy policy will be updated to represent how information and features are used correctly. Each time you visit this website or any FCC website it is your responsibility to review the most current Privacy Policy, Terms and Conditions, Disclaimer, and any other policies, restrictions, conditions, and notices on this website or any FCC website and by accessing, browsing, and/or using this website or any FCC website, you accept and agree to be bound by the most current Privacy Policy, Terms and Conditions, Disclaimer and any other policies, restrictions, conditions and notices on this website or such other FCC website.
Interpreters & Sign Language
At FCC Behavioral Health, we prioritize clear and accessible communication for all. We offer interpreter services for both sign language and spoken languages to ensure that every individual can fully benefit from our resources. If you require these services, please do not hesitate to reach out for assistance.
Updated 11/18/2024
